The Ritz-Carlton Hotel Company, L.L.C. (“Ritz-Carlton”) has a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement (“Statement”) to inform you of the privacy principles that govern this Web site.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you. At The Ritz-Carlton meeting your needs and expectations form the foundation of everything we do – including protecting your privacy. If, after reviewing this Statement you have any privacy questions or concerns, please send an email to privacy@ritzcarlton.com or send a letter to:

The Ritz Carlton Hotel Company, L.L.C.
Attn: Information Protection & Privacy
4445 Willard Avenue, Suite 800
Chevy Chase, Maryland 20815

Browsing

Visitors who browse this Web site do so on an anonymous basis. We have not configured this Web site to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels or purchase a gift certificate, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation. The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. After making a reservation or completing your stay at a Ritz-Carlton hotel, unless you tell us otherwise, the information you provide will be used by us for marketing of Ritz-Carlton hotels and other Ritz-Carlton products. Ritz-Carlton may use the services of third-party mail houses for the sole purpose of mailing materials.

We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of Ritz-Carlton services, or for similar purposes. Providing this information is solely at your choice.

Children’s Privacy

This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. We do present information regarding The Ritz Kids program on this site for the reference of adults that are interested in activities at our locations for children.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”

After information reaches Ritz-Carlton, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Ritz-Carlton. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on this Web site is covered by this privacy statement is generally processed and stored in the United States.

Disclosure of Information to Third Parties

Ritz-Carlton does use the services of third parties, such as fulfillment houses, email service providers and mail houses that process mail for the Ritz-Carlton, persons authorized by you, as well as such entities and marketing companies that provide these services for Ritz-Carlton. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Ritz-Carlton specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personally identifiable information to entities outside of Ritz-Carlton and our third party service providers for any non-Ritz-Carlton use without your approval.